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CAUTIONS
For external use only. Discontinue use if signs of irritation or rashes appear. Keep out of reach of children. Replace the cap after use.
Shipping & Duty
Shipping Policy
All the shipments from our headquarter where located in South Korea via K-Packet.
We are currently providing free shipping for our customers.
All orders to USA and Canada are expected for the time frame of shipment of around 7-10 business days.
All orders to EU countries or near countries are expected for the time frame of shipment of around 7-10 business days.
All orders to Japan, Taiwan and near there countries are expected for the time frame of shipment of around 3-5 business days.
Duty & Taxes
Some countries require duty tax while importing and it varies. The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. AniMelodic has no control over these charges, nor can AniMelodic predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Provide a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
If you have any questions regarding your international order, please contact us.
Product information
Pre-Order Policy
At Animelodic, we offer pre-orders for select K-Pop merchandise, providing fans with the opportunity to secure highly anticipated items in advance. We want to ensure that your pre-order experience is as seamless as possible. Please take a moment to review our pre-order policy:
1. What is a Pre-Order? A pre-order allows you to reserve and purchase K-Pop merchandise before it becomes available for regular sale. By pre-ordering, you secure your item(s) in advance, ensuring that you don't miss out on limited edition or exclusive releases.
2. Payment:
- Payment for pre-orders can be made during the checkout process.
- Payment is processed securely through our payment gateway.
- Please note that your payment method will be charged when you place your pre-order.
3. Estimated Shipping Dates:
- Each pre-order item will have an estimated shipping date listed on the product page.
- These dates are provided by the manufacturer or distributor and are subject to change. We will do our best to keep you informed of any delays.
4. Pre-Order Bonuses:
- Some pre-order items may come with exclusive bonus items or incentives. Details will be listed on the product page.
- Pre-order bonuses are subject to availability and may be limited in quantity.
5. Cancellation Policy:
- You may cancel your pre-order within the specified cancellation period, which is typically mentioned on the product page.
- After the cancellation period has passed, pre-orders are considered final, and cancellations may not be possible.
6. Refunds and Returns:
- Refunds will be issued in accordance with our standard refund policy.
- If you receive a damaged or defective pre-order item, please contact our customer support team for assistance.
7. Delays and Changes:
- While we strive to provide accurate release dates, delays may occur due to unforeseen circumstances.
- We will notify you of any significant changes to the release or shipping dates.
8. Contact Us:
- If you have any questions or require assistance regarding your pre-order, please don't hesitate to contact our customer support team at support@animelodic.com.
9. Terms and Conditions:
- By placing a pre-order with Animelodic, you agree to our terms and conditions, including those related to pre-orders. Please review our full terms and conditions on our website.
We appreciate your trust in us as your source for K-Pop merchandise. Thank you for choosing Animelodic for your pre-orders and being a part of the K-Pop community.
Join the Animelodic Affiliate Program
Are you a passionate anime or K-pop enthusiast with a knack for sharing your interests with others? If so, the Animelodic Affiliate Program is the perfect opportunity for you to turn your fandom into earnings. Join our affiliate program and become a valued partner in spreading the love for anime and K-pop. Here's how it works:
How It Works:
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Sign Up: Complete our simple affiliate application to become an Animelodic affiliate partner.
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Promote: Once approved, you'll gain access to a range of banners, links, and marketing materials to share with your audience.
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Earn Commissions: Start earning commissions for every sale generated through your unique affiliate links.
Affiliate Benefits:
- Competitive Commissions: Earn generous commissions on all sales made through your affiliate links.
- Exclusive Offers: Gain access to exclusive affiliate-only promotions and discounts.
- Marketing Support: Get access to a library of marketing materials and resources to help you succeed.
- Performance Tracking: Easily track your earnings and conversion rates with our user-friendly dashboard.
Why Partner with Animelodic:
- Passion-Driven Community: We're not just a store; we're a community of fellow fans who share your passion for anime and K-pop.
- Authentic Products: Promote high-quality, authentic merchandise that resonates with your audience.
- Dedicated Support: Our affiliate support team is here to assist you every step of the way.
Who Can Join:
- Anime and K-pop Bloggers: Share your thoughts, reviews, and recommendations with your readers.
- Social Media Influencers: Leverage your social media presence to connect with fans and promote our products.
- YouTubers and Content Creators: Create engaging content featuring Animelodic merchandise.
- Website Owners: Embed affiliate links on your website to monetize your traffic.
Ready to Get Started?
Joining the Animelodic Affiliate Program is free and easy. Take the first step toward earning commissions while doing what you love.
Frequently Asked Questions (FAQ)
Welcome to the Animelodic FAQ page. We've compiled a list of common questions to help you find quick answers and information about shopping with us. If you can't find the answer you're looking for, please don't hesitate to contact our support team.
Ordering and Payment
Q1: How do I place an order on Animelodic?
- A: To place an order, simply browse our website, add your desired items to your cart, proceed to checkout, and follow the prompts to complete your purchase.
Q2: What payment methods do you accept?
- A: We accept various payment methods, including credit cards, debit cards, PayPal, and more. For a full list, please visit our Payment Options page.
Shipping and Delivery
Q3: How long will it take for my order to arrive?
- A: Shipping times can vary based on your location and the shipping method chosen during checkout. Please refer to our Shipping & Delivery page for estimated delivery times.
Q4: Can I track my order?
- A: Yes, you can track your order using the unique order ID provided in your order confirmation email. Visit our Package Tracking page for more details.
Returns and Exchanges
Q5: What is your return policy?
- A: We offer a hassle-free return and exchange policy. Please review our Returns & Exchanges page for detailed information on the process.
Q6: How do I initiate a return or exchange?
- A: To start a return or exchange, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions.
Reward Program
Q7: How do I join the Animelodic Reward Program?
- A: Joining our Reward Program is simple. Create an account or log in to your existing account, and opt-in to the program. You'll start earning points with every purchase.
Q8: How can I redeem my Reward Program points?
- A: You can redeem your accumulated points for discounts, free merchandise, and other exciting perks. Visit our Reward Program page for more information.
Contact Us
Q9: How can I get in touch with Animelodic's customer support?
- A: You can reach our customer support team by emailing [Customer Support Email] or calling [Customer Support Phone Number]. We're here to assist you.
Q10: Do you have a physical store location?
- A: At the moment, Animelodic operates exclusively as an online store. We do not have physical retail locations.
Thank you for visiting our FAQ page. We hope you find the answers you need. If you have additional questions or require further assistance, please feel free to contact us. Your satisfaction is important to us, and we're here to help.
100% Official Products
All products are official products directly from South Korea.
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We are dedicated to delivering products and services of the highest quality, ensuring they meet and exceed your expectations.
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